Service
Our assets, our goals
- We consider the application of our measuring units globally and over their whole lifetime.
- Our goal is to provide a service which helps to effectively reduce costs, not only for acquisition but also during production.
- With the help of established and continuously improved analysis tools in our measuring and display units, disturbances and irregularities during production may be identified and solved early. Our longtime experience helps to detect and solve problems quickly. Thereby, a considerable reduction of machine downtime and respective costs is accomplished.
- If disturbances occur at a machine, it is necessary to react quickly. Our service is user-oriented and aims at minimizing administration processes and to assist unbureaucratically with solving problems. This as well is our contribution to reducing costs and downtime.
- Our measuring units and programs are continuously enhanced and improved. By means of program updates, the units always remain up-to-date and best available technology. Furthermore, this ensures the standardisation and interexchangeability of the units.
- Immediate technical support without waiting time
- Reduction of machine downtime
- Planning reliability for IT costs
- Reduction of administration effort
- Always current, state-of-the-art software
- Standardisation of measuring units
- Improved interexchangeability of measuring units
- Hotline Service:
Immediate technical support or quick ringback under a personal service number during our business hours. Take advantage of immediate support from our service staff. - E-Mail Service:
Immediate and unbureaucratical handling of technical e-mail enquiries during our business hours. No previous placing of an order or ticket request necessary. Your technical enquiries will be dealt with with highest priority. - Update Service:
In addition to necessary patches, we provide you with free regular program updates. Thus, your measuring units always stay up-to-date and at the current state of development and you will profit from improved and enhanced functions. - Exchange Service:
Supply of substitute unit within 24 hours. In case of a unit breakdown, we will provide you with a substitute unit within 24 hours. - Repair Service:
Unit repairs free of charge. Excluded are irreparable units and repairs which become necessary due to damages which have been caused wilfully, carelessly or by additional software or malware. - Replacement Service:
When concluding a service contract "Premium", we may upon request provide a replacement unit to remain at your plant. In case of a broken unit, this replacement unit may quickly be reconfigured into the needed measuring unit. - Database Service:
Direct access to the A&V knowledge database. In addition to our personal service, make use of our online fund of experience. Beside case studies, approaches to solving problems and manuals you will find valuable tips and tricks regarding our measuring units.
We offer the following 3 types of service models:
- Service contract "Basis"
- Service contract "Advanced"
- Service conctract "Premium"
| Service models | Basis | Advanced | Premium |
| Hotline- ervice | x | x | x |
| E-Mail Service | x | x | x |
| Update Service | x | x | x |
| Exchange Service | - | x | x |
| Repair Service | - | - | x |
| Replacement Service | - | - | x |
| Database Service | - | - | x |
Would you like to learn more? Please contact us. We will happily help you to find the service model which suits your needs best.